Last updated: 25 July 2026

At MARTIN HILL CONTRACTS LTD, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy explains the terms under which products purchased from primvora.shop may be eligible for warranty service.

Warranty Coverage

All products sold by MARTIN HILL CONTRACTS LTD are covered by a 10-Year Warranty against defects in materials and workmanship from the date of delivery, unless otherwise stated at the time of purchase.

This warranty applies only to products used under normal conditions and as intended.

The warranty does not cover damage caused by:

•     Improper handling, misuse, or abuse

•     Accidental damage or impact

•     Unauthorized modifications or repairs

•     Normal wear and tear from regular use

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1.   Prepare your order number and proof of purchase.

2.   Take clear photos or videos showing the defect or issue.

3.   Contact our support team with the relevant details.

Contact information for warranty claims:

•     Email Address: support@primvora.shop

•     Business Address: Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom

Once we receive your warranty request, we will review it and respond with further instructions within 3–5 business days.

Remedies Under Warranty

If your warranty claim is approved, MARTIN HILL CONTRACTS LTD may, at its discretion:

•     Repair the defective product

•     Replace the product

•     Provide a refund or store credit

Shipping costs related to approved warranty returns may be covered or reimbursed at our discretion.

Exclusions

This Warranty Policy does not cover:

•     Products purchased from unauthorized resellers

•     Items without valid proof of purchase

•     Cosmetic damage that does not affect product functionality

Limitation of Liability

To the fullest extent permitted by applicable law, MARTIN HILL CONTRACTS LTD's liability under this warranty is limited to the remedies described above.

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

Changes to This Warranty Policy

We may update this Warranty Policy from time to time. When updates are made, the "Last updated" date at the top of this policy will be revised.

Contact

If you have questions about this Warranty Policy or wish to submit a claim, please contact us:

•     Business Name: MARTIN HILL CONTRACTS LTD

•     Email Address: support@primvora.shop

•     Business Address: Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom