Refund policy

Last updated: 25 July 2026

At MARTIN HILL CONTRACTS LTD, we want you to be satisfied with your purchase. If you are not completely happy with your order, the following refund policy applies.

Returns

We offer a 30-day return policy.
Items must be returned within 30 days of delivery.
To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (such as an order confirmation or receipt) must be provided

We do accept exchanges.

Method & Fees

Method: In store, By mail (See our business address below)
Return label: Included in the package, Free
Restocking fees: No cost

Non-Returnable Items

Certain items cannot be returned, including:

  • Items that have been used or damaged and not caused by our error
  • Clearance or final sale items

What if something goes wrong with my order?

Order never arrived: If your order has not arrived within the estimated delivery window, please contact us at support@primvora.shop within 14 days of the expected delivery date. We will trace the shipment with Royal Mail and, if it cannot be located, issue a full refund or send a free replacement, at your choice.

Item arrived damaged: If your item arrives damaged, contact us at support@primvora.shop within 48 hours of delivery with your order number and a photo of the damage. We will send a free replacement or issue a full refund, at no extra cost to you — you will not need to return the damaged item unless we ask you to.

Wrong item received: If you receive the wrong product, contact us at support@primvora.shop within 48 hours of delivery with your order number and a photo of the item received. We will arrange a free collection (or ask you to keep/dispose of the item, at our discretion) and send the correct item or issue a full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:

  • Refunds will be processed within 10 days
  • The refund will be issued to your original payment method

Contact Information

If you have any questions about your order, returns, or this policy, please contact us:

  • Business Name: MARTIN HILL CONTRACTS LTD
  • Email Address: support@primvora.shop
  • Address: Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom